- TYDAX SHIPPING
When you arrive at our warehouse, you will be asked to call the number posted on our front door. You'll be able to pickup your order at our shipping/receiving overhead doors, located beside our showroom entrance. We are making full use of protective gear, and a safe distance will need to be maintained between our customers and staff. As such we'll either load your vehicle for you or leave your product on the dock for you to load yourself.
E-mail us at email@example.com with your order number to arrange your pickup.
Shipping Across Canada
We are currently experiencing delays and challenges with our logistics partners. We always strive to exceed our customers expectations with excellent and speedy service, but safety measures are being implemented across Canada with the current COVID19 Pandemic.
As a result, we are being asked by our logistics partners to implement this extended service and safety precaution by shipping direct to your home.
The nature of TYDAX products are heavy and oversized. Shipping our products can be expensive especially direct to your doorstep. As a result, we've implemented a delivery fee on orders that would have otherwised shipped for free to a depot pick-up location prior to COVID19. You'll see this fee when you choose the shipping option during checkout.
Order Status and Tracking
- An order status of complete means that we have received your order and it's currently being picked.
- You'll receive a shipment conformation email from our logistics department that includes tracking as soon as the delivery truck is dispatched.
- Order tracking and other information will also be available under your TYDAX account in your recent orders.
We are working closely with our logistics department to ensure your shipments arrive in a fast, safe and efficient manner. Please be mindful that during this time we are experience larger than normal order volumes while running at half capacity as the remainder of our staff are working remotely from home.
- Select shipping for all curb side deliveries.
- Select pickup at our TYDAX Edmonton warehouse if that is your intent and you'd like to save on delivery fees.
Edmonton Shipping / Pickup location:
12745 149 Street NW
Edmonton, AB, Canada
For International orders outside of Canada, please contact us for a quote.