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Warranty & Returns

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TYDAX RETURN AND ONLINE ORDERING POLICY

Due to COVID-19 some exchanges may not be approved due to type of product

 

If you did not receive your order and:

  • Your order status indicates that it is still processing, you are able to cancel or make changes to your order by emailing us at sales@tydax.com   
  • Your order status indicates that your order is completed; unfortunately, you will not be able to cancel or make changes. You will need to email us directly, at sales@tydax.com

 

 If you’ve already received your TYDAX order:

  • The product has successfully arrived at your destination, has no structural defect, and is not special ordered (custom equipment) and you no longer want the item. You will have 14 days from date of receiving the equipment to email us at sales@tydax.com and to return the item in its original condition and packaging. 
  • It is the responsibility of the customer to bear the cost of shipping back the item(s) to TYDAX in order to receive a refund. Refunds will be processed only after the product arrives at TYDAX Fitness.

 

 DEFECTIVE GOODS

Defective goods may be returned to TYDAX Fitness for warranty, repair or replacement. Please contact us directly at sales@tydax.com before returning any product.  Include your order number, buyer information, and any relevant descriptions or photos regarding the defective goods claim.

 

 

TYDAX FITNESS GENERAL WARRANTY

Material

Warranty

Structural Welds 

Limited Life Time Warranty*

Frames

Limited Life Time Warranty*

Upholstery and Grips

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

Wheels

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

Wood Items

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

Sew Items

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

Med Balls

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

Bumper Plates

1 year 10,15lb 25,45,55 18months

Dumbbells,Weightplates,Kettle Bells

1 Year Warranty*

Resistant Bands,Straps,Ropes

180 Day Warranty*

Collars

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

Dead Balls

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

Slam Balls

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

TYDAX Weighted Vest

180 Day Commercial Warranty* 

 

1 Year Residential Warranty*

TYDAX Air Bike

2 Year Warranty Lifetime frame*

Change Plates

1 Year warranty*



ALL WARRANTIES * Warranty may be voided for product damaged due to negligent, abuse, alteration, maintenance, improper storage or improper handling by the user. 

 

WHAT IS NOT COVERED BY TYDAX FITNESS

In the User Guide, the product indicates what the specific required maintenance is for the product.  Warranty does not cover failure of the customer not following through with preventive maintenance 

 Limited Warranty does not cover claims arising from the following situations:

  • as a result of accident, misuse, or abuse.
  • Being used with a Product that is not sold by TYDAX
  • by modification of the Product
  • by normal wear and tear
  • Not following proper maintenance as requested in the user guide  
  • Product was/is improperly stored
  • Improper assembly of product
  • Misuse, abuse, accidental damage that may cause scratches, broken covers

and paint on TYDAX equipment

If you’ve already received your TYDAX order:

  • The product has successfully arrived at your destination, has no structural defect, and is not special ordered (custom equipment) and you no longer want the item. You will have 14 days from date of receiving the equipment to email us at sales@tydax.com and to return the item in its original condition and packaging. 
  • It is the responsibility of the customer to bear the cost of shipping back the item(s) to TYDAX in order to receive a refund. Refunds will be processed only after the product arrives at TYDAX Fitness.

 

 

TYDAX FITNESS ONE YEAR BARBELL WARRANTY

*LIMITED LIFETIME WARRANTY AGAINST BENDING

Product list for TYDAX barbells covered under warranty:

TYDAX TRAINING BARBELL - 20KG  

TYDAX TRAINING BARBELL - 15KG  

TYDAX UNIVERSAL BAR - 20KG (Bushing)

TYDAX UNIVERSAL BAR - 15KG (Bushing)

TYDAX POWER BARBELL- 20KG (BUSHING) 

TYDAX TRAP BAR

TYDAX EZ CURL BAR 47"

TYDAX LOG BAR

 

TYDAX  One Year Barbell Warranty *Limited lifetime warranty against bending
TYDAX fitness will warranty this product for 1 year from date of purchase. Coverage ends when product becomes unusable for reasons other than defects in materials, workmanship or when the year-to-date has expired. The warranty applies only to the original purchaser and is non-transferable. 

Warranty does not apply to barbells that need maintenance. *

 

FOR ALL WARRANTIES * Warranty may be voided for product which has been damaged due to negligence, abuse, alteration, improper maintenance, improper storage or mishandling.  Faulty use includes abusive and excessive dropping.

 

RETURNS

It is the customer’s responsibility to contact TYDAX directly sales@tydax.com for authorization to ship back any Warranty claims and potentially receive a refund. Refund will be issued once the product successfully arrives at TYDAX Fitness. Once a return is processed, please allow up to 3-5 business days for you bank to clear the funds back into your account.